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Ionix RMS · Modules

Everything Ionix RMS Does, Module By Module.

Pick any module to see its live screen. Hover a capability and the camera flies to where it lives.

13Modules65Capabilities1Shared Data Model

Jobs & Workshop

The heart of the service centre. Hover or tap a capability to see where it lives on screen.

See Jobs & Workshop Live

At A Glance

Every Module, Every Capability.

The complete scope of the suite. Open any module in the live explorer above.

01

Jobs & Workshop

The heart of the service centre.

  • Single And Bulk Job Creation
  • JTN Pool And Technician Assignment
  • Diagnosis, Repair And QC Queues
  • Reassignment And Branch Transfers
  • Full Status Log Per Job
5 Capabilities
02

Warranty & Claims

OEM-grade warranty governance.

  • Warranty Claims Processing
  • OEM Setup And Policies
  • Void Reasons And Remote Void Requests
  • Decision Logs
  • Warranty Type Overrides
5 Capabilities
03

Online Warranty

Activation and exceptions at scale.

  • Warranty Activation
  • DOA And DAP Reset
  • Warranty Void Execution
  • Activation Analytics
  • Public Warranty Status Check
5 Capabilities
04

Inventory & Parts

Parts where and when benches need them.

  • Branch Part Requests And Approvals
  • Dispatch, Receiving And Delivery Confirmation
  • Device Transfers And Receiving
  • Alternate Parts And Cannibalisation
  • Head-Office Part Callbacks
5 Capabilities
05

Parts Availability

Network-wide stock visibility.

  • Live Availability By Branch
  • Access-Controlled Visibility
  • Model-Wise Part Lookup
  • Shortage Signals
  • Consumption Versus Stock
5 Capabilities
06

Procurement

Replenish parts with control.

  • Part Requests
  • Purchase Orders
  • Supplier Management
  • Receiving
  • Approval Rules
5 Capabilities
07

Customers

Every customer, device and conversation.

  • Walk-In And B2B Customers
  • Communication History
  • Device And Repair History
  • Customer Feedback
  • Automated Email Notifications
5 Capabilities
08

Billing

Transparent, tax-ready repair billing.

  • Quotes And Customer Approvals
  • Invoices And Payments
  • Service Charges And Waivers
  • Accessory Sales
  • Tax Details
5 Capabilities
09

Devices

A master record for every handset.

  • Brands And Models
  • IMEI Lookup
  • Device Movements
  • Test Device Registry
  • Model-Wise Fault Library
5 Capabilities
10

Logistics

Move devices between branches and labs.

  • Dispatch Planning
  • Inter-Branch Transfers
  • Delivery Confirmation
  • Shipment Quality
  • Movement Audit Trail
5 Capabilities
11

Reports & Analytics

25+ reports built for service leaders.

  • Branch Performance And Pending Jobs
  • Technician Productivity
  • Fault-Wise And Product Quality
  • Financial Summary And Dealer Reconciliation
  • Activations And Inventory Health
5 Capabilities
12

Support & Guide

Help built into the product.

  • In-App Support Tickets
  • Training Guides With Screenshots
  • Training Progress Tracking
  • Announcements
  • Release Notes
5 Capabilities
13

Admin & RBAC

Network-scale administration.

  • Branches, Roles And Permissions
  • Approval Rules
  • Impersonation And Live Sessions
  • Email Templates And Delivery Logs
  • Database Backups And Legacy Import
5 Capabilities
Next Step

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