Every Repair, Every Part,
Every Minute Accounted For.
Ionix RMS runs after-sales service networks end to end. Job intake, diagnosis, parts, warranty claims, quality control, billing and delivery across every branch, technician and OEM.
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Tracked Repair Stages
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Operational Reports
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Service Modules
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Self-Service Customer Portals
Walkthrough
Scroll Through Ionix RMS.
Real screens, real workflows. Keep scrolling and the camera moves through the product with you.
01 · Intake
A Service Ticket In Under A Minute.
IMEI lookup pulls the model, warranty status and full device history instantly. Faults are tagged, photos attached and the customer receives a live tracking link.
Modules
13 Modules. One Source Of Truth.
Switch on what you need today. Every module shares the same data model, permissions and audit trail.
Process
The Repair Lifecycle, Enforced
Each stage is enforced by the system, time-stamped and attributable. Nothing skips a step, nothing gets lost between teams.
- 01
Lab Receipt
IMEI lookup, faults and customer details
- 02
Diagnosis
Fault confirmation and part requirements
- 03
Quote Approval
Customer approves online for paid repairs
- 04
Repair
Parts consumed against the job, bench timing
- 05
QC Checklist
Configurable quality gates before release
- 06
Delivery
Invoice, payment and signed hand-over
Inside Jobs & Workshop
Every Detail, In Its Place.
The heart of the service centre. Rendered here from the same interface your teams use every day.
- Single And Bulk Job Creation
- JTN Pool And Technician Assignment
- Diagnosis, Repair And QC Queues
- Reassignment And Branch Transfers
- Full Status Log Per Job
Governance
Enterprise Control, By Default.
Ionix RMS was built for organisations where every transaction must be explainable to an auditor.
Role-Based Access
Granular permissions per module, action, branch and warehouse. Every user sees exactly what their job requires.
Maker-Checker Approvals
Configurable approval rules with thresholds, escalation and a full decision trail on every sensitive transaction.
Immutable Audit Log
Who changed what, when and from where. Field-level history that auditors can export in one click.
Hardened Infrastructure
Argon2 password hashing, bot and rate-limit shielding, encrypted backups and containerised deployment.
Questions
Answers Before You Ask.
See Ionix RMS Running On Your Data.
A 45-minute working session with our product team. Bring your processes, we bring a configured environment.
- 01Book A SessionConfirmed within one business day
- 02Your SandboxConfigured with your branches and workflows
- 03Fixed ProposalScope, timeline and investment in two days